by Misha Kalhin, Senior Project Manager
Software is not always on-size-fits-all. For example, if your software product is a POS system, your client, Brand A might have different requirements for their POS than your other client, Brand B. Sure, the core features would be the same, but small, yet important things like UI preferences, business logic, third party systems integration will differ from client to client. Making these changes for tens or even hundreds of customers for every release of your software product in-house is a tedious and costly endeavor. Wouldn’t you rather have your R&D team focus on making the next release of your product as good as it can be?
Key performance indicators for this type of engagement model are:
- Volume. Â We track the number and type of work items every month and made sure we always have the right number of resources involved. Â We can adjust the resources levels up and down based on your business needs.
- Productivity. We track and analyze the work items completed per resource month and make sure our estimates are in line with our actuals. These steps are necessary to make sure we are continually improving.
- Quality. Â We asses defect rates and conduct root cause analysis on a regular basis. In the last year the number of defects decreased by 12%.
Dextrys digital factory simultaneously works on multiple projects, notifies the client once the work is completed and holds monthly review meetings with client stakeholders. Some of the notable aspects of the digital factory are:
- Ticketing System. Tracking requirements without a tracking system will lead to a lot of re-work in the future. That is why we utilize the best tools and proprietary delivery processes, based on industry best practices, to track requirements and provide traceability from the initial requirements to finished product.
- Metrics Tracking. We track volume of work received and volume of work completed, as well as team efficiency and quality (defect rate). We also compare estimates that client’s R&D give us for a work item and track our own estimates and actuals. In 2014 our estimates have been in line with client’s estimates and actuals are often better.
Due to their expertise, our engineers are often invited to travel abroad for product roll-outs. This improves communication and further ensures that Dextrys digital factory is a seamless extension of our client’s team.
Dextrys Digital Factory
Dextrys provides software development and testing services to technology driven companies in the US and worldwide. We offer a range of engagement models to allow our clients to match our delivery to their project needs, processes and management styles. Let Dextrys help you reduce your software engineering costs and extend your engineering capacity.
